What are your business hours?
Our business hours are Monday- Friday 8am - 5pm PST
When will my order ship?
Our current turn around time is 1-5 business days. We normally ship next business day, but during a large product launch in can sometimes take up to 5 business days due to an increases volume of orders.
I need my order shipped ASAP, is this possible?
If you would like your order shipped within 1 business day of purchasing, you can purchase our "First To Ship" shipping upgrade during checkout. This ensures your order will ship out the following business day. This must be done during checkout, we cannot upgrade you to "First To Ship" after your order has been placed.
Do you ship internationally?
Yes, we ship everywhere! Please refer to our Shipping, Returns, & Policies page for more info.
I have a problem with my order, what do I do?
Customer service is our number one priority. Please contact us via email (firstname.lastname@example.org) or through our contact page in regards to your order so we can do our best to make it right!
Can I return my order?
Sorry, we do not accept returns under any circumstance. Please refer to our Shipping, Returns & Polices page for more info.
Can I combine my orders after I purchase and receive shipping refunds?
If you purchase multiple orders, we will no longer be refunding for combined orders. To avoid paying domestic shipping, you can purchase an order $25 and up and receive FREE shipping.
FOR INTERNATIONAL CUSTOMERS ONLY: Please email to inquire about a refund for shipping overages.
The item I want is sold out, when will it come back?
Some items, like custom prints, are exclusive to our themed launches and will not come back. There is no guarantee that the colors will restock. Your opinion counts! Please become a part of our Facebook VIP group (Gems of Jewel Box Supply) to vote on restocks and of course lots more!
Can I request specific colors and prints?
Yes! We value your opinions greatly! Please become a part of our Facebook VIP group (Gems of Jewel Box Supply) to vote on restocks, new prints and voice your suggestions!
How do you get your photo backgrounds to be so white?
I use a lighting kit and white backdrop to take my pictures and then use the app called Snapseed for all the editing which is the most important part. If you would like more info, please feel free to ask! I love sharing tips and tricks!
I can't find the other fabrics pictured in the color palettes. How do I buy?
They may be sold out or from a previous launch that are no longer available. I do my best to update pictures as the new launches happen but some will not get updated until there is a restock. Please refer to our Instagram page (@jewelboxsupply) to see the names of the fabrics in the color palette pictures so you can search them on our site.
Will you pre-order when products sell out fast?
Some products we offer preorders on! Make sure you stay up to date in our Facebook group: "Gems of Jewel Box Supply" and turn on Post Notifications on our instagram page (@jewelboxsupply) to get the details and to be in the know!
What do you use to glue the faux leathers in place?
Hot glue just won't glue the top of the faux leathers and E6000 does the trick but lots of people feel its too toxic. My absolute favorite is Gorilla Super Gue Gel or Aleene's Quick Dry Fabric Fusion. It drys super fast so you have to work quick. Only downside is that it will not work on felt because felt is so porous. You will have to go back to your trusty hot glue gun for felt :)